Alterations Policy

  • Any changes to a reservation within 48 hours prior to arrival will have a penalty of $75.00, and it must be paid at the customer service office before checking in.
  • You may request one alteration to your booking and this must be received via email no less than (1) one month prior to arrival in writing. Failure to provide (1) one-month notice will result in your alteration being denied. If further changes are required, the member will be advised to cancel existing reservation and rebook, subject to availability.
  • All alterations must be for the same calendar year and are subject to availability. 

Cancellation/No Show for Home resort Puerto Plata, Presidential Suites Punta Cana, and Presidential Suites Cabarete:

  • Confirmed reservations may be canceled up to (30) thirty days prior to arrival and will receive a full-service fee accreditation.
  • Any reservation cancellation request MUST BE MADE IN WRITING.
  • Any cancellation with less than (30) thirty days prior to arrival or no show, will result in the service fee being forfeited in its entirety. Refunds are not possible nor can be processed in the event of a cancellation.
  • Early departure will result in forfeiting the service fee entirely.